Privacy policy

We care about your privacy and the security of your data — both yours and your child’s. Below, we explain in a simple way what data we collect, why we do it, and what your rights are.

 

Who is the data controller?

 

The data controller is:
Małgorzata Stratford
Email: kontakt@neurochild.co.uk

 

What data do we collect?

 

We only collect the data necessary to provide therapy and stay in contact with you:

• child’s and parent/guardian’s full name,
• contact details (phone number, email),
• information about the child’s development and health (e.g. case history, diagnosis, therapy notes),
• information provided voluntarily (e.g. via the contact form).

 

Why do we process your data?

 

We use your data only for specific purposes:

• providing speech and language assessment and therapy,
• contacting you regarding appointments and recommendations,
• maintaining therapy records,
• billing and fulfilling legal obligations.

 

What is the legal basis for processing?

 

We process your data:

• based on your consent, 
• to provide the service (therapy),
• to comply with legal obligations,
• in the case of health data — based on your explicit consent.

 

Who has access to the data?

Your data is secure and never sold. It may be accessed by:

• technical service providers (e.g. booking systems, accounting services),
• institutions where required by law,
• other specialists — only with your consent.

 

How long do we store your data?

 

We retain your data:

• for the duration of therapy,
• after therapy — for the period required by law,
• until you withdraw your consent (if consent is the basis for processing).

 

What are your rights?

 

You have full control over your data. You can:

• request access to your data,
• correct it,
• request its deletion,
• restrict processing,
• withdraw your consent at any time.
• Simply contact us to exercise your rights.

 

Where can you lodge a complaint?

 

If you believe your data is being processed incorrectly, you can contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk

 

Data security

We apply appropriate technical and organisational measures to keep your data safe.

 

Policy updates

This policy may be updated. The current version will always be available on this page.

 

Cookies

Our website uses cookies to function properly and — with your consent — to analyse how it is used.

 

What are cookies?

Cookies are small files stored on your device (e.g. computer or phone) that help the website function efficiently and remember your preferences.

 

What cookies do we use?

1. Essential cookies
These are necessary for the proper functioning of the website (e.g. contact forms, security). They do not require your consent.

2. Analytical cookies (Google Analytics)
With your consent, we use Google Analytics to understand how users interact with the website (e.g. number of visits, time spent on the site, popular pages).

The data collected by this tool is anonymous and does not allow us to identify you directly. However, it may be processed by the tool provider (Google) on its servers.

 

Consent to cookies

During your first visit, you can decide whether to accept analytical cookies.

analytical cookies are activated only after your consent,

you can withdraw or change your consent at any time (e.g. via cookie settings or your browser).

 

How to manage cookies?

At any time, you can:

• delete cookies from your device,
• block cookies in your browser settings,
• set notifications about their use.

 

Please note that restricting cookies may affect how the website functions.

 

Additional information about Google Analytics

Google Analytics may use technologies such as cookies to collect information about how the website is used. This data helps us improve our services.

 

More information about how Google processes data can be found here:
https://policies.google.com/privacy